Implementation of Statistical Process Control: A People-Oriented Approach

Statistical process control (SPC) must be viewed as a "way of life" and not just another quick-fix. Quality must be built around the concept of survival and blended in with other pertinent subjects, such as product applications. SPC topics, capability, control charts, and pare-to analysis should be made simple and understandable. Use of videotapes is helpful. Stressed is the fact that statistics do not control quality, people do.